Warranty Registration & Limited Lifetime Warranty Information


  • Please register your warranty by emailing us your full name, email address, and a copy of your invoice to
  • If you bought it directly on our site then you are automatically registered.
  • If you received it as a gift and do not have an invoice copy just mention that in your email. 

WARRANTY INFORMATION: purchased directly from

  • In the event of any claim for one of our products please email a picture of the damage/s and let us know the problem so we can attend to your claim as soon as possible. Our Warranty Team will respond to your claim accordingly.
  • Ensure proper use and care of your product/s to validate this warranty.
  • Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.
  • Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning.
  • In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.
  • In the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to Masterpan is up to the customer. The cost of shipping and handling a replacement is a flat £9.99 per product that is under warranty. 
  • We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s.
  • Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.
  • This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight colour variations are normal.  
  • Our non-stick replacement guarantee: every non-stick coating will eventually wear out depending on usage and no company can guarantee that but we can guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for £29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only £14.99 + £9.99 for the shipping and handling, so you get a brand new pan to use.

WARRANTY INFORMATION: purchased from an authorised distributor

  • If you purchased one of our products from anywhere other than then you need to contact that seller directly with your claim. 

If you have any questions not answered here please just email us at We are always happy to answer any of your questions. 

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